Privacy Policy
Last updated: July 9, 2026
254 Floors LLC ("254 Floors," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Order and payment details when you make a purchase
- Quote requests, sample requests, and contact form submissions
- Communications you send us, including SMS and email replies
We also automatically collect limited technical information (such as browser type, device information, and pages visited) through standard analytics tools to help us improve our website.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders, quotes, and sample requests
- Send transactional communications, including order confirmations, appointment reminders, installation updates, and payment confirmations via email and SMS
- Respond to customer service inquiries
- Improve our products, website, and customer experience
- Comply with legal obligations
3. SMS Communications & Consent
If you provide your mobile phone number to 254 Floors — via our website, a quote request form, or in person at one of our showrooms — you consent to receive SMS text messages related to your quote, order status, appointment reminders, and payment confirmations.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information collected for SMS consent purposes is used solely to send you the transactional messages described above; it is not shared with any third party for their own marketing use.
Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us at info@254floors.com / (254) 332-2272.
4. Sharing of Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as payment processors, shipping carriers, and communication platforms), and only as necessary to provide our services to you. We may also disclose information if required by law.
5. Data Retention & Security
We retain your information for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. We use reasonable administrative and technical safeguards to protect your information.
6. Your Choices
You may opt out of SMS messages at any time by replying STOP, and unsubscribe from marketing emails using the link included in those emails. You may contact us at any time to request access to, correction of, or deletion of your personal information.
7. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
254 Floors LLC
2919 Mary Ave, Waco, TX 76710
126 Holmes Rd Unit 24, Liberty Hill, TX 78642
Phone: (254) 332-2272
Email: info@254floors.com