Return Policy

Return window

Returns must be made within 7 days of pickup, in store at the location where you bought the flooring.

What can be returned

• In-stock flooring (our Warehouse Direct floors) in its original boxes, unopened and undamaged.
• Custom orders cannot be returned. Floors ordered from the manufacturer for you (anything not in Warehouse Direct stock) are final sale, unless we made an error.
• Delivered orders cannot be returned. Flooring weighs hundreds to thousands of pounds, so orders sent by local delivery or LTL freight are final, unless we made an error.
• Opened or damaged boxes cannot be returned, unless the error was ours.

Restocking fee and shipping

• A 25% restocking fee applies to returns, unless the error was ours.
• If we made an error, such as the wrong product, wrong quantity, or an order that arrived damaged, there is no restocking fee, including on custom and delivered orders. Contact us within 7 days and we will work it out with you.

How to start a return

Contact us within 7 days at info@254floors.com, (254) 332-2272 for Waco, or (512) 355-5120 for Liberty Hill, with your order details. Refunds go back to the original payment method once the returned boxes are received and inspected.